Terms of service

Terms of service

Last updated: 16 October 2026

Akaciya operates the online store at akaciya.com for customers in Lebanon. Contact us at info@akaciya.com for questions about these terms or an order.

Products and orders

Review the product description, quantity, price and delivery details before placing your order. Provide accurate contact and address information. We may contact you to confirm an order or resolve an availability or address issue. If we cannot fulfil an order, we will inform you and refund any amount already paid for the unfulfilled order.

Prices and payment

Prices are displayed in US dollars. Delivery charges and any applicable taxes are shown before you submit your order. Cash on delivery is available; pay the order total shown in your confirmation when the courier delivers it. No additional payment method is promised unless it is offered at checkout.

Delivery, cancellation and returns

Our shipping policy explains delivery coverage, charges and estimated times. Our return and refund policy explains cancellations, returns and refunds. Contact us promptly to request an order correction or cancellation. Product performance can vary with the material, condition and type of stain; follow the directions and check compatibility before use.

Website and privacy

Use the website lawfully and do not interfere with its operation or submit fraudulent orders. Our privacy policy explains how personal information is handled. Website content and branding may not be copied for commercial use without permission or another lawful basis.

Consumer rights and updates

These terms do not exclude mandatory consumer protections or liability that cannot lawfully be excluded. Applicable Lebanese law governs these terms, without limiting rights that apply compulsorily. Updates apply from their publication date and do not remove rights attached to an order already placed.